Where do you deliver?

We mostly deliver all over the World. However, additional charges may apply for deliveries to areas outside of mainland UK, such as Scottish Highlands & Islands, Isle of Man, Northern Ireland, Isle of Wight, the Channel Islands, Ireland, BFPO, and the Rest of World. Before placing an order to be delivered outside of the UK, please e-mail us at customer.services@christmastreesandlights.co.uk and ask for a quote. Please note: it may not be possible for us to deliver to your location if you are outside of the UK.

When can I expect my order to arrive?

The average transit time for most items to the UK is 3-5 working days. During the busy festive period, orders may take longer than 5 working days to be delivered. Your patience at this time will be appreciated, but if you do have concerns that your order is taking too long to arrive, please contact us and we will get an update for you as quickly as we can. Some larger products do require a 2-man delivery service, these items are marked with an Icon located on the product page and also state “2-Man Delivery” at checkout. The average transit time for these items to the UK is 5-10 working days.

How can I see the tracking information for my order?

Your tracking information will be e-mailed to you and sent as a text message to your mobile phone (as long as you have provided your e-mail address and mobile number when placing your order). If you have not received these details after 2-3 days, please contact our customer service team on 0800 157 7265 or use our live chat service (Mon-Fri 09:00 – 17:00) and we will provide you with the tracking information.

When will my order be shipped?

Standard Delivery:

Any orders placed Monday – Thursday before 12:00pm are likely to be processed and leave our warehouse the same day. If ordered after 12pm on Friday, your order is likely to leave our warehouse on Monday.

Next Day Delivery:

Orders placed Monday – Thursday before 12:00pm will arrive the following day. Orders placed between Thursday after 12:00pm and before Friday 12:00pm will arrive the following Monday (excluding bank holidays). After this point, you will receive your item the following Tuesday.

Saturday Delivery:

Orders placed before Friday 12:00pm will be dispatched for the following Saturday, Orders placed after this point will arrive a week on Saturday.

I placed a Next Day order on Thursday after 12pm, but it didn't arrive until Monday. Can I have my money back for the delivery?

As the order was placed after 12pm on Thursday, the next available working day delivery would be on Monday (unless this is a Bank Holiday, in which case the order would arrive on Tuesday). This is also stated at our checkout, before you place your order.

I emailed over the Weekend and I have had no response.

Our office opening hours are Monday to Friday 09:00 – 17:00. Any emails sent in over the Weekend will be processed and dealt with from Monday after the Weekend, we aim to deal with all inquiries within 2 working days from receiving the email. We appreciate your patience over busy periods at Christmas. If you would like a more immediate response during working hours, we suggest using our Live Chat feature at the bottom right of your computer screen.

Can you send me a catalogue?

Unfortunately, we do not have any physical catalogues as we are an online retailer only. However, you can view all the products we have on sale on the website. If you are looking for something specific and/or cannot find what you are looking for, our customer service staff are always on hand to help Mon – Fri 09:00 – 17:00. Call 0800 157 7265 or use our Live Chat feature.

How do I find the specifications for your products?

The item specifications are located below the product image when browsing the product page, if you cannot find the information you are looking for or need to enquire about something specific please contact us at 0800 157 7265, e-mail customer.services@christmastreesandlights.co.uk or use our Live Chat service.

I ordered an item on Pre-Order but paid for Next Day delivery, when will I receive my item?

Any pre-order items you purchase with next day delivery will be dispatched as soon as the item comes in stock and will arrive the day after. An estimated date of arrival can be found on the product page.

*Next day and Free delivery service is valid for the UK only (excluding certain postcodes). For more information and to see a list of excluded Postcodes please view our Delivery Terms Page.

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