Shipping & Delivery Information
WHERE DO WE DELIVER?
We deliver to the whole of the UK. For shipping to ROI, BFPO and the Rest of World please contact us for a delivery cost quotation.
Delivery is free for mainland UK on orders of over £49.99. For mainland UK orders of £49.99 or less, our standard delivery charge is £5.99. However, additional charges may apply for deliveries to Scottish Highlands & Islands, Isle of Man, Northern Ireland, Isle of Wight, the Channel Islands Ireland, BFPO, Rest of World and the Channel Islands (Note that for sales to the Channel Islands we charge an administration fee equal to the VAT that would be charged on UK sales). All UK Postcode Areas Which Incur Additional Delivery Charges and Returns Charges are listed at the bottom of this page. These additional charges depend on both the delivery address and the items on specific orders.
Additional delivery charges will be advised as soon as possible, prior to shipping for approval. A full list of UK postcode areas which incur additional delivery charges can be found below*.
PLEASE ENTER A VALID E-MAIL ADDRESS AND MOBILE PHONE NUMBER AT THE CHECKOUT* TO RECEIVE DETAILS OF YOUR DELIVERY BY TEXT AND E-MAIL TO TRACK THE PROGRESS OF YOUR PARCEL.
Click the link in the email you receive from the courier to track the progress of your delivery. The level of tracking information varies by courier; if you would like any further information, please contact the courier directly.
*N.B. We will never use your contact details for marketing purposes without your consent.
WHEN WILL I RECEIVE MY ORDER?
Delivery is usually 3-5 days from order, however during the festive period delivery may take up to 7 days. Certain products may take longer to be dispatched and this is indicated on their product pages by our 2-man delivery icon. Once your order has been despatched, you will receive a despatch notification email. Deliveries are usually made Monday to Friday although we may not be able to commit to delivery on a specific day except for larger items which require two-man delivery. You may find it more convenient to have the parcel delivered to a work address and you can opt for this during the checkout process.
WHAT IF THERE'S A PROBLEM WITH MY DELIVERY?
Please contact our helpful customer services department on 0800 157 7265 should you wish to discuss any aspect of our delivery process.
HOW DO I RETURN AN ITEM?
If you wish to return all or part of your order for any reason, you must notify us by telephone on 0800 157 7264 and obtain a Return Authorisation Number.
If you wish to return an item due to a change of mind the goods must be returned unused, in their original packaging and in a re-saleable condition within 14 days of receipt of your goods. We can arrange a collection for you but you may be liable for the cost of return carriage, which will be deducted from any refund.
If an item on your order is damaged or has a manufacturing fault, please call us within 30 days of receipt of your goods and we will be happy to arrange a replacement, credit note or refund.
If an item on your order has a manufacturing fault within 6 months we will be happy to arrange a replacement.
If an item on your order has a manufacturing fault and we are notified between 6 & 12 months after delivering the item we will look to offer either a replacement or refund up to 100% of the purchase price. Please ensure the Return Authorisation Number is marked on the outside of the package and can be clearly seen.
We will process your refund within 14 days of the goods being received back to us, or within 14 days of being notified that the goods have been sent back to us. If we do not require the goods back, we will process your refund within 14 days of the refund being agreed. We normally refund to the card you used to pay for the goods. This usually takes 5 working days.
*UK Postcode Areas Which Incur Additional Delivery Charges and Returns Charges:
AB30,AB31,AB32,AB33,AB34,AB35,AB36,AB37,AB38,AB39,AB41,AB42,AB43,AB44,AB45,AB51,AB52,AB53,AB54,AB55,AB56,AB99, BT, HS1,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9, IM1,IM2,IM3,IM4,IM5,IM6,IM7,IM8,IM86,IM87,IM9,IM99,IV10,IV11,IV12,IV13,IV14, IV15,IV16,IV17,IV18,IV19,IV20,IV21,IV22,IV23,IV24,IV25,IV26,IV27,IV28,IV3,IV30,IV31,IV32,IV33,IV34,IV35,IV36,IV37,IV38, IV39,IV4,IV40,IV41,IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,IV5,IV50,IV52,IV53,IV54,IV55,IV56,IV6,IV63,IV7,IV8,IV9, JE1, JE2,JE3,JE4, KA27,KA28,KW1,KW10,KW11,KW12,KW13,KW14,KW15,KW16,KW17,KW2,KW3,KW4,KW5,KW6,KW7,KW8,KW9, PA20,PA21,PA22,PA23,PA24,PA25,PA26,PA27,PA28,PA29,PA30,PA31,PA32,PA33,PA34,PA35,PA36,PA37,PA38,PA39,PA40,PA41, PA42,PA60,PA61,PA62,PA63,PA64,PA65,PA67,PA77,PA78,PH19,PH20,PH21,PH22,PH23,PH24,PH25,PH26,PH27,PH28,PH30,PH31, PH32,PH33,PH34,PH35,PH36,PH37,PH38,PH39,PH40,PH41,PH42,PH43,PH44,PH60, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PO42, TR21, TR22, TR23, TR24, TR25 ZE1,ZE2,ZE3