Delivery Information

Delivery

Where we deliver To

We deliver to the whole of the UK and Ireland. For shipping to BFPO and Rest of World please contact us for a delivery cost quotation. 

What it costs

For mainland UK our standard delivery charge is £4.99. For orders over £29 delivery is FREE. Additional charges will apply for deliveries to Scottish Highlands & Islands, Isle of Man, Northern Ireland, Ireland, BFPO, Rest of World and the Channel Islands (Note that for sales to the Channel Islands we charge an administration fee equal to the VAT that would be charged on UK sales). Additional delivery charges will be advised prior to shipping for approval. A full list of UK postcode areas which incur additional delivery charges can be found below*

When it will arrive

We aim to deliver all orders within 3 to 7 working days. Certain products may take longer to be despatched and this is indicated on their product pages.
Deliveries are made Monday to Friday although we are not able to commit to delivery on a specific day except for larger items which require two-man delivery. You may find it more convenient to have the parcel delivered to a work address and you can opt for this during the checkout process.

If you have a problem

Please contact our helpful customer services department on 0800 157 7264 should you wish to discuss any aspect of our delivery process.

Returns

If you wish to return all or part of your order you must notify us by telephone on 0800 157 7264, within 7 days of receipt of your goods, and obtain a Return Authorisation Number.
The goods and all packaging should be in their original condition.
You are responsible for the cost of returning the product. We will arrange a collection for you and will deduct any costs from your refund.
Please attach a piece of paper to the outside of the packaging clearly showing the Return Authorisation Number.
We will process your refund within 30 days of the notification.

If your order is damaged or faulty in any way please call us immediately on 0800 157 7264

Our returns policy does not affect your statutory rights.

*UK Postcode Areas Which Incur Additional Delivery Charge

BT,HS1,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,IM1,IM2,IM3,IM4,IM5,IM6,IM7,IM8,IM86,IM87,IM9,IM99,IV10,IV11,IV12,IV13,IV14,
IV15,IV16,IV17,IV18,IV19,IV20,IV21,IV22,IV23,IV24,IV25,IV26,IV27,IV28,IV3,IV30,IV31,IV32,IV33,IV34,IV35,IV36,IV37,IV38,
IV39,IV4,IV40,IV41,IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,IV5,IV50,IV52,IV53,IV54,IV55,IV56,IV6,IV63,IV7,IV8,IV9,JE1,
JE2,JE3,JE4,KA27,KA28,KW1,KW10,KW11,KW12,KW13,KW14,KW15,KW16,KW17,KW2,KW3,KW4,KW5,KW6,KW7,KW8,KW9,
PA20,PA21,PA22,PA23,PA24,PA25,PA26,PA27,PA28,PA29,PA30,PA31,PA32,PA33,PA34,PA35,PA36,PA37,PA38,PA39,PA40,PA41,
PA42,PA60,PA61,PA62,PA63,PA64,PA65,PA67,PA77,PA78,PH19,PH20,PH21,PH22,PH23,PH24,PH25,PH26,PH27,PH28,PH30,PH31,
PH32,PH33,PH34,PH35,PH36,PH37,PH38,PH39,PH40,PH41,PH42,PH43,PH44,PH60,
PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PO42, ZE1,ZE2,ZE3